Privacy Policy
Last Updated: March 21, 2026
Table of Contents
1. Introduction
Sree Kumaran Travels provides car rental services with professional drivers. We are committed to protecting your privacy and ensuring you have a positive experience with our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website or book our services.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
2. Information We Collect
Personal Information:
- Name, phone number, email address
- Pickup and drop locations
- Travel dates and destinations
- Number of passengers
- Special requirements or preferences (if any)
Note: We do NOT collect driving license details as we provide professional drivers with all our vehicles.
Booking Information:
- Vehicle preferences and requirements
- Trip duration and itinerary details
- Service type (local, outstation, special occasion)
Payment Information:
- We accept cash, cheque, bank transfer, and UPI payments only
- We do NOT store credit card or online payment details
- Payment receipts are maintained for accounting and tax purposes
- Bank transfer details (if you choose this payment method)
Automatically Collected Information:
- Browser type, IP address, device information (via website analytics)
- Pages visited and time spent on our website
- Call recordings (for quality assurance and training purposes, with prior notice)
- WhatsApp messages (for booking confirmation and trip coordination)
3. How We Use Your Information
We use the collected information for the following purposes:
- Process your booking and provide round-trip car rental services
- Assign professional drivers to your journey
- Coordinate pickup/drop timings and locations
- Communicate with you about your bookings via phone, WhatsApp, SMS, or email
- Process payments (cash, cheque, bank transfer, or UPI)
- Send booking confirmations and trip updates
- Improve our services and website experience
- Send promotional offers and updates (only with your consent)
- Comply with legal obligations and prevent fraud
- Resolve disputes and provide customer support
4. Information Sharing
✓ We do NOT sell, trade, or rent your personal information to third parties.
However, we may share your information with the following parties under specific circumstances:
- Our Drivers: We share your name, phone number, pickup location, and destination with the professional driver assigned to your trip. This is necessary to provide the service.
- Service Providers: Payment processors, SMS gateways, and WhatsApp Business API (under strict confidentiality agreements)
- Legal Authorities: When required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or asset sale (with prior notice to you)
We do NOT share information with insurance companies or advertising networks.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Secure servers and encrypted data transmission (HTTPS)
- Restricted access to personal data (only authorized personnel)
- Regular security audits and updates
- Physical security of our office premises
⚠️ Important: While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
6. Your Rights
Under Indian data protection laws, you have the following rights:
✓ Right to Access
Request a copy of your personal data we hold
✓ Right to Correction
Request correction of inaccurate information
✓ Right to Deletion
Request deletion of your data (subject to legal requirements)
✓ Right to Opt-Out
Unsubscribe from promotional communications anytime
To exercise any of these rights, please contact us at Sktmuthu72@gmail.com or call +91-7010293936.
7. Data Retention
- Booking Information: Retained for 3 years for legal, accounting, and tax purposes
- Payment Records: Retained for 7 years as per Indian tax laws
- Marketing Data: Retained until you opt-out or request deletion
- Website Analytics: Aggregated data retained indefinitely (anonymized)
You can request earlier deletion of your data by contacting us. However, we may retain certain information as required by law.
9. Communication Consent
By booking our services, you consent to receive communications from us via:
- Phone calls (for booking confirmation and trip coordination)
- WhatsApp messages (booking details, driver information, updates)
- SMS (booking confirmations, reminders, trip updates)
- Email (booking receipts, promotional offers)
📱 Opt-Out: You can opt-out of promotional communications anytime by replying "STOP" to SMS, clicking "unsubscribe" in emails, or contacting us directly. Please note that you will still receive essential booking-related communications.
10. Round-Trip Service Notice
We provide round-trip car rental services only. We are based in Chennai and serve destinations across India. Your booking details and personal information are used solely for coordinating your round-trip journey from Chennai to your destination and back to Chennai.
Service Area: Chennai-based operations serving all major cities and tourist destinations across India.
11. Children's Privacy
Our services are not directed to children under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:
- Posting the updated policy on this page with a new "Last Updated" date
- Sending an email notification to active customers (for significant changes)
Your continued use of our services after any changes constitutes your acceptance of the updated policy.
13. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000 and the Personal Data Protection Bill (when enacted). Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Chennai, Tamil Nadu.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Business Name: Sree Kumaran Travels
Email: Sktmuthu72@gmail.com
Phone (Calls): +91-7010293936
Phone (WhatsApp): +919940657167
Address: 30, Kamarajar Salai, 1st floor, Sector 13, Ashok Nagar, Chennai, Tamil Nadu 600083
This Privacy Policy was last updated on March 21, 2026